Last updated: July 5, 2026
kedaranchal.com ("we", "us", or "our") operates this online store and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, create an account, or place an order.
1. Information We Collect
We collect information that you provide directly and information collected automatically when you use our website.
Information you provide
- Account details: name, email address, phone number, and password (stored securely).
- Order details: billing address, shipping address, payment method, and order history.
- Customer support: messages, reviews, and feedback you send to us.
- Google Sign-In: if you register or log in with Google (Firebase Authentication), we receive your name, email address, profile photo URL, and a unique authentication identifier from Google.
- Delivery location: pincode, city, state, and area selected in our location picker to show accurate delivery options.
Information collected automatically
- Device and browser data: IP address, browser type, operating system, and referring URLs.
- Usage data: pages viewed, products searched, cart activity, and session cookies required for checkout.
- Cookies and similar technologies: see Section 6 below.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling orders, including payment confirmation, shipping, and delivery updates.
- Sending transactional emails such as order confirmations, invoices, shipping notifications, and account-related messages.
- Creating and managing your customer account, including Google Sign-In authentication.
- Providing customer support and responding to your enquiries.
- Improving our website, products, and shopping experience.
- Preventing fraud, abuse, and unauthorized access.
- Complying with applicable laws and regulations in India.
3. Payment Information
We do not store your full credit or debit card details on our servers. Online payments are processed securely by third-party payment gateways (such as UPI, Razorpay, or other providers enabled on our store). Payment providers handle your card or UPI data according to their own privacy policies and PCI-DSS security standards.
For Cash on Delivery (COD) orders, we collect your contact and delivery details to coordinate delivery and payment collection.
4. Sharing Your Information
We do not sell your personal information. We may share data only with:
- Shipping and courier partners to deliver your orders.
- Payment processors to complete transactions.
- Email and hosting service providers (e.g. Hostinger SMTP) to send order and account emails.
- Google / Firebase for authentication when you choose Google Sign-In.
- Legal or regulatory authorities when required by law.
5. Data Retention
We retain order and account information for as long as necessary to fulfill orders, provide customer support, comply with tax and accounting obligations, and resolve disputes. You may request deletion of your account data subject to legal retention requirements.
6. Cookies
Our website uses cookies and local storage to:
- Keep you logged in and maintain your shopping cart.
- Remember your delivery location preferences.
- Analyze site performance and improve user experience.
You can disable cookies in your browser settings, but some features such as checkout and account login may not work correctly.
7. Your Rights (India)
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, where legally permitted.
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us using the details in Section 9.
8. Security
We implement reasonable technical and organizational measures to protect your data, including HTTPS encryption, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.
9. Contact Us
For privacy-related questions or requests, contact:
- Store: kedaranchal.com
- Email: contact@kedaranchal.com
- Phone: +91-7409543232
- Address: Uttarakhand, India
10. Related Policies
Please also read our:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.