Last updated: September 2, 2026
This Shipping Policy explains how Kedaranchal shop packs, ships, and delivers orders across India.
1. Service area
We ship to most pin codes in India. Delivery availability and estimated time are shown when you enter your pincode on the product page or at checkout. We cannot ship to locations that our courier partners do not service.
2. Processing time
- Orders are usually packed and handed to the courier within 1–2 business days after payment confirmation (or COD confirmation).
- Orders placed on Sundays or public holidays are processed on the next business day.
- During harvest, festival, or Char Dham seasons, packing may take longer. We will update you if there is a delay.
3. Delivery time
- Metro cities: typically 3–6 working days after dispatch.
- Other cities and towns: typically 5–8 working days after dispatch.
- Remote hill and rural pin codes may take longer depending on courier routing.
These are estimates, not guarantees. Weather, strikes, or courier delays can affect delivery.
4. Shipping charges
- Shipping is calculated at checkout from your delivery pin code and order weight.
- Eligible orders may qualify for free shipping when shown in the cart or checkout.
- Cash on Delivery, if available for your pin code, may include an extra handling charge shown before you place the order.
5. Tracking
Once your parcel is dispatched we send a tracking link by email and SMS. You can also track the order from My Account. Contact us with your order number if tracking does not update after 48 hours of dispatch.
6. Address and failed delivery
- Please provide a complete address, landmark, and a reachable phone number. Incomplete addresses delay delivery.
- If a delivery attempt fails, the courier usually retries. After failed attempts the parcel may be returned to us.
- Return-to-origin charges caused by an incorrect address or non-availability may be deducted from any refund.
7. Damaged or missing parcels
Inspect the package on receipt. Report damage, leakage, or a missing item within 48 hours with clear photos of the parcel and products. We will arrange a replacement or refund as per our Refund & Return Policy. Read Refund & Return Policy
8. Contact
- Email: contact@kedaranchal.com
- Phone / WhatsApp: +91-7409543232